Ballyclare Secondary School ICT Support
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Outlook - Change which browser opens email links

An update was released for Office 365 which is installed on all C2k computers in school.  This changed how the desktop version of Outlook opens links, you may find that links in your emails are openin...

Printing from Surface SEs

To print from a Surface SE to a school printer the only option currently is to use the PaperCut web print feature.  The feature is limited to the following file types: PDF pdf Picture Files bmp, dib,...

Convert a Word Document to PDF (for Surface SE devices and PaperCut)

To print a Word document from a student Surface SE to a school printer your only option is to convert the document to a PDF file and upload it for print using the Papercut web portal. To convert a doc...

Microsoft Teams for Assembly's - How to Change Sound to Projector/Boards

When you join a teams call the sound might be coming from the Surface Pro speakers instead of the board speakers.  For school assembly’s you would want the sound coming from the classroom board. To c...

How do I remove the new apps sidebar from Outlook 365?

  For the moment you can still turn it off as per steps here: Customize the Navigation Bar - Microsoft Support

Why emails are blocked

Why is email held? Mail will be held for one of 4 reasons: Inappropriate language Contains a virus/breaches security criteria Oversized attachment (30MB limit) Attachment of a type that is not permi...

Releasing Held Printer Jobs

To release print jobs on printers that have a hold and release queue setup, you will need to log into the PaperCut administration portal and review the jobs to be released.  To access the Portal for t...
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Clevertouch Remote Control

Category: Monitors and Display Screens

In this we will cover the buttons of the Clevertouch remote control.  When the Clevertouch board is displaying your computer then your remote control is able to control your PC, this can work like a p...

How do I remove the new apps sidebar from Outlook 365?

Category: Knowledgebase

  For the moment you can still turn it off as per steps here: Customize the Navigation Bar - Microsoft Support Select File > Options. Select Advanced, and under Outlook panes, clear Show App in Ou...

Printing from Surface SEs

Category: Knowledgebase

To print from a Surface SE to a school printer the only option currently is to use the PaperCut web print feature.  The feature is limited to the following file types: PDF pdf Picture Files bmp, dib,...

Calibrating Touch on Panels using Extended Desktop Mode

Category: Monitors and Display Screens

When everything (all screens are showing the same thing) is being duplicated then no calibration is needed but in school all teacher desks have a second larger screen on the desk.  This means that ext...

Outlook - Change which browser opens email links

Category: Knowledgebase

An update was released for Office 365 which is installed on all C2k computers in school.  This changed how the desktop version of Outlook opens links, you may find that links in your emails are openin...

Clevertouch Lynx 8 Whiteboard Software

Category: Monitors and Display Screens

To get the Lynx whiteboard software onto your computer you will first need to download and install it.  This will be done automatically when you launch it the first time from the MyApps store. The in...

Releasing Held Printer Jobs

Category: Knowledgebase

To release print jobs on printers that have a hold and release queue setup, you will need to log into the PaperCut administration portal and review the jobs to be released.  To access the Portal for t...

Using Solidworks 2022-2023 at Home

Category: Working at Home

Some users have experience severe performance issues when trying to use Solidworks at home over the schools VPN.  The VPN was required as Solidworks performs a licence check when starting and this ser...

Enabling Handwriting Recognition on Clevertouch Panels

Category: Monitors and Display Screens

The new Clevertouch panels have had the Google keyboard installed.  This is to allow you to input text into the panels using handwriting instead of the onscreen keyboard.  You will need to change the ...

Convert a Word Document to PDF (for Surface SE devices and PaperCut)

Category: Knowledgebase

To print a Word document from a student Surface SE to a school printer your only option is to convert the document to a PDF file and upload it for print using the Papercut web portal. To convert a doc...

Microsoft Teams for Assembly's - How to Change Sound to Projector/Boards

Category: Knowledgebase

When you join a teams call the sound might be coming from the Surface Pro speakers instead of the board speakers.  For school assembly’s you would want the sound coming from the classroom board. To c...

Why emails are blocked

Category: Knowledgebase

Why is email held? Mail will be held for one of 4 reasons: Inappropriate language Contains a virus/breaches security criteria Oversized attachment (30MB limit) Attachment of a type that is not permi...